Lothian Supply Company/Love Tiki makes a commitment to protecting your privacy and security of our customers and will only use information collected about you in accordance with the General Data Protection Regulations (GDPR). We fully appreciate and respect the importance of data protection and security on the Internet.
The information we collect and how we use it
When you place an order, request a catalogue, or provide feedback using our website, we need to know your name and other information such as your postal address, e-mail address and telephone number. We gather this information to allow us to process your request. The relevant information is then used by us, our agents and sub-contractors to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general. We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our service. These statistics will not include information that can be used to identify any individual. We may also wish to provide you with information about special features of our web site or email. If you would rather not receive this information please contact us requesting opt out.
We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.
This policy outlines how your personal information is used when using our website (trade.lothiansupplycompany.co.uk), and describes your rights and the manner in which any information that can be associated with you (including, for example, your name, address, telephone number, e-mail address and information about your on-line activities) (“Personal Information”), will be collected and used and forms part of our terms and conditions.
How we protect your information
The Internet is not a secure medium. However we have installed a mechanism that uses digital server identities so that you can be sure that the website you access is ours. This is done using one of the internet Trusted Certification Authorities. When you access the secure payment pages (Paypal) of our site your browser will be provided with an electronic certificate confirming that you have accessed our site and all communications will be encrypted. When you create an online order, request information or leave feedback that is then passed on to the relevant destination using the same level of encryption, this includes credit card verification. Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel.
Updating your details
If any of the information that you have provided to Love Tiki changes (for example if you change your e-mail address, name or payment details or if you wish to cancel your registration) please let us know. Please fill out our contact form, update your online account settings or by sending a letter to Customer Services, Lothian Supply Company, 1 Gregory Rd, Kirkton Campus, Livingston. EH54 7DR- 01506 871720.
How to contact Lothian Supply Company/Love Tiki
Information We Collect
When you visit, order products or create an account on www.trade.lothiansupplycompany.co.uk you will be asked to proved specific information about yourself.
We may also collect information regarding your usage of the website www.trade.lothiansupplycompany.co.uk or collect information from emails, messags or posts you send to us. We will only ever collect information that is vital to the purpose you have provided it.
Sensitive personal information
We do require sensitive personal information. Please do not provide such information to us.
You have rights in relation to personal information that we hold about you. These include
The right to request access to your personal information
Request that it is erased
Request that its processing is restricted
Request that any inaccurate personal information is rectified.
Object to the processing of your personal information
Obtain a copy of the personal information in a machine readable format. You also have the right to complain about the use of your personal information to the Information Commissioner’s Office.
Please contact firstname.lastname@example.org for any requests.
You have the right to request us not to use your details for the purpose of providing you with information about the goods and services provided by our group (other than information which you have specifically requested).
You can also notify us by contacting us at Lothian Supply Company, 1 Gregory Rd, Kirkton Campus, Livingston. EH54 7DR- 01506 871720 or email us email@example.com
The Act gives you various rights including the right to access information held about you. Your right to access can be exercised in accordance with the Act.
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, please contact us at firstname.lastname@example.org
Changes to this policy
We may change this policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy, and if the changes are significant, we may provide you with additional notice such as adding a statement to the homepage of the Site or sending you an e-mail with the update. Please check this policy regularly to stay informed about our information practices and the ways you can help protect your privacy.
How we use your information
We will only ever use your information for the purpsose the it has been submitted/ At any point you can opt out of any marketing communications you receive from us.
Your information will enable us to process your request, deliver your goods, set up an account or reply to your request. We may also use your information to offer support or imrove our business.
There are various ways in which we may use or process your personal information. We list these below:
When you provide consent we may use your information to:
Contact you with marketing mcommunications
Send a monthly Newsletter
Contact you for views
Sharing with a thrid party
You can un-subscribe from communications at any time at the email via the link at the bottom of our emails. Please contact us it you require any help doing this email@example.com
2. Contractual performance:
We will use your information to fulfil and complete your orders, purchases and other transactions entered into with us. This will include:
Create an account for you
Fulfil an order
Provide a receipt
Sharing with a thrid party
3. Legitimate Interests
We will use your information provided where it is necessary for us to carry out activities for which it is in our legitimate interest as a business to do so.
Promote and operate the business
Processing necessary for us to promote our business, brands and products and measure the reach and effectiveness of our business;
4. Vital Interest
Sometimes we will need to process your personal information to contact you if there is an urgent safety or product recall notice and we need to tell you about it.
How long do we keep your information?
Until you unsubscribe from our newsletter
Until you close your account
If you contact us for support, until your request has been completed
How we store your information:
Your information will be processed by our staff in order to fulfill your order.
By submitting your information you agree to its transfer and processing.
All information you provide to us is stored on our secure servers. Where we have provided you (or where you have chosen) a password, user ID or PIN which enables you to access certain parts of our site, you are responsible for keeping this password, user ID or PIN confidential. We ask you not to share a password, user ID or PIN with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. So, whilst we will do our best to protect your personal data, we cannot ensure the security of your data transmitted to our site. Any transmission is at your own risk. Once We have received your information we will use strict procedures and security features to prevent unauthorised access.
Sharing your information with Third Parties
We may have to share your data with third parties, including third-party service providers
Selected third parties including:
analytics and search engine providers that assist us in the improvement and optimisation of our site;
Couriers including: UK Mail DPD Group, Royal Mail , Keedswell : They process name, address, email address and telephone number details only to enable them to deliver customer parcels.
Yotpo: To process any review you give on Gadsby’s service and products.
Google: To improve and optimisation of our website.
Paypal: to process payment of any retail order you make with us.
Stripe: to process payment of any retail order you make with us.
All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.
What is a Cookie?
A cookie is a small text file of letters and numbers that is used to distinguish you from another user and enables swift passage from one page to the next on our website. A full in depth analysis is available from All About Cookies.
Cookies help us to provide you with a better customer experience when you browse to our website and allow us to improve and tailor the site for you. For example, we keep track of the domains from which people visit and we also measure visitor activity on the site, but we do so in ways that keep the information anonymous. We use the information that we collect to measure the number of visitors to the different areas of our website, and to help us make the site more useful to you.
Our website uses three types of cookies –
These enable us to keep track of your movement from one page to another so that you do not get asked for the same information twice. Our shopping basket uses system cookies to remember your selections so that when you proceed to the checkout we know what you have selected rather than your shopping basket being empty.
These enable us to recognize and count the number of visitors to the website, and to see how you navigate the site. These cookies help us to improve the way our website works, for example by making sure that users can find what they want quickly and easily.
These cookies allow us to track web browsing habits and to tailor advertisements and promotional campaigns to you, for example targeted ads.
Opt Out Information
To disable cookies your website browser settings needs to be set to reject cookies; this depends on the browser being used. We have provided guidance on how to do this for popular browsers:-
For Microsoft Internet Explorer:
1. Choose the menu “tools” then “Internet Options”
2. Click on the “privacy” tab
3. Select the setting the appropriate setting
For Mozilla firefox:
1. Choose the menu “tools” then “Options”
2. Click on the icon “privacy”
3. Find the menu “cookie” and select the relevant options
For Opera 6.0 and further:
1. Choose the menu Files> “Preferences”
For Google Chrome:
1. Choose the menu “tools” then “settings”
2. Click on the url “show advanced settings”
3. In the “Privacy” section, click the ”content settings” button.
4. In the “Cookies” section, you can change your cookie settings.
For further assistance please refer to help pages within your browser.